MorselWhat this policy covers
This policy covers purchased credit packs and subscriptions. It does not cover free monthly credits, signup credits, promotional credits, or credits granted by an administrator.
Payments are not enabled in this preview. No charge can currently be made, so no refund can currently be due. The rules below describe how refunds will work when payments launch.
The 14-day window for purchased credits
Purchased credits are eligible for a refund if the request is made within 14 days of purchase and the credits are unused. Once 14 days have passed, the purchase is no longer eligible under this policy.
Consumed credits are not refundable. If part of a pack was used, only the unused remainder can be considered, and the refund is reduced accordingly.
Refunds are calculated from the remaining balance of the purchased lot. Credits granted by a subscription, by signup, or by an administrator are not converted into a cash refund.
Subscriptions and cancellation
Subscriptions are monthly and can be canceled at any time from the account billing settings. Cancellation stops future renewals and takes effect at the end of the current billing period; access and credits already granted remain available until then.
Canceling a subscription is not the same as requesting a refund. A current or past subscription period is not refunded merely because you stop using the service. If you believe a charge was made in error, contact refunds.
If a subscription is canceled, you may resume it before the period ends. After the period ends, the subscription has ended and a new subscription is required.
How to request a refund
Send a request to shenyb7@goof.com.cn or use the contact form with the topic “Refund”. Include the account email and the approximate purchase date. Do not send payment card numbers or verification codes.
We may ask for information needed to locate the purchase and verify the account. We aim to decide within a reasonable period and will explain the outcome.
Refunds and timing
Approved refunds are returned through the original payment method where possible. Processing time depends on the payment provider and your bank; we will state the expected timing when the refund is approved.
Tax included in the original charge is refunded with the eligible amount. Currency conversion or bank fees charged by your provider are outside our control.
We may decline a refund where there is evidence of fraud, abuse, a chargeback, or a breach of the acceptable use policy.
Chargebacks
Contact us before starting a chargeback so the charge can be reviewed. A chargeback may suspend the account while the payment provider investigates. We may provide transaction records to the provider to respond.
Changes and contact
This policy may be updated as billing changes. The dates at the top of the page show the current version. Refund questions: shenyb7@goof.com.cn. Support: shenyb7@goof.com.cn.